Return Policy

1. To return a product to Parkway Health the customer will email Parkway Health’s Customer Service department at returns@parkwayhealth.ca
2. The Customer will supply the following information: (Their name, address, telephone number, date of purchase and product code of product.
3. The Corporation “Parkway Health” will then send the customer via an email their RMA number with further instructions for return mailing.
4. The customer will return the product via registered mail with adequate insurance coverage. The product will be returned freight on board customer /origin.
5. For returns that qualify for the ***30 day money back guarantee***," note"(the return must be initiated on or within 30 days of the original purchase date). Customers shall complete steps 1 to 4 of the return policy. Upon successful completion of the return policy, Parkway Health will refund the customer the full purchase price of the product by way of crediting the original purchase method (ie/ credit card).
6. All other returns will be via exchange for store credit. Parkway Health will process the return then send the purchaser a one time use coupon code for the value of that specific product that is returned.This store credit will then be applied via the coupon code by the customer.
7. The customer will then visit www.parkwayhealth.ca
8. In the store section the customer will:

A. Click to purchase the product that the customer wishes to be replaced

B. Proceed to the checkout

C. Enter the coupon code provided by Parkway Health (ex RET101)The applicable refund dollar amount will be creditied on the purchase at checkout!

D. Checkout!