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You are here: Home > Guarantee Policy

Guarantee Policy's

 

8 Year Limited Guarantee

Ergo Deluxe Pillow

Protection Packages

Parkway Health Inc. guarantees that we will, at Parkway Health’s option, replace or repair purchaser's product if it is defective due to faulty workmanship or materials, subject to the limitations described in this guarantee. This guarantee does not include a normal increase in softness of the Ergo Deluxe memory foam pillow pressure-relieving material which does not affect the pressure-relieving qualities of the product.

This guarantee covers:

  • any physical flaw in the product that causes the material to split or crack despite normal usage and proper handling; and
  • deterioration of the cell-structure of the material that causes the product to not return to its original shape.

During the eight (8) years of this guarantee, Parkway Health will at its option, repair the product at a handling cost to the purchaser, or replace the product at a handling cost to the purchaser.

This guarantee covers the following products (all sizes of product included):

  • Ergo Deluxe Memory Foam Pillow Protection Package’s

Included, the cover for the product is guaranteed for five (5) years from the date of purchase against faults in material or workmanship. If Parkway Health replaces the cover for the product, Parkway Health will replace it with the current style of cover available, which may be a different cover or material than the original cover.

If the product or cover is physically abused, damaged, burned, cut or torn, this guarantee will be void.

This guarantee is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from Parkway Health or an authorized retailer of Parkway Health. If purchaser is not the original purchaser of this product, he/she takes it as is and with all faults. If the purchase of this product was not directly from Parkway Health, proof of purchase will be required to demonstrate that purchaser is the original purchaser and eligible to make a valid claim under this guarantee.

In the event a guarantee claim is filed and a guarantee replacement is deemed necessary, the purchaser will be required to surrender the original product to Parkway Health prior to the replacement. Parkway Health will replace the original product with a new product of the same. In the event that that product size is no longer available Parkway Health will replace the product with one of similar value.

You may contact the Parkway Health Customer Service Department by emailing returns@parkwayhealth.ca for additional questions and answers.

This guarantee gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from country to country.

PLEASE RETAIN YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST 8 YEARS FROM THE DATE OF PURCHASE.

 

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7 Year Limited Guarantee

 

Ergo Deluxe Pillow’s

Parkway Health Inc. guarantees that we will, at parkway Health’s option, replace or repair purchaser's product if it is defective due to faulty workmanship or materials, subject to the limitations described in this guarantee. This guarantee does not include a normal increase in softness of the Ergo Deluxe memory foam pillow pressure-relieving material which does not affect the pressure-relieving qualities of the product.

This guarantee covers:

  • any physical flaw in the product that causes the material to split or crack despite normal usage and proper handling; and
  • deterioration of the cell-structure of the material that causes the product to not return to its original shape.

During the seven (7) years of this guarantee, Parkway Health will at its option, repair the product at a handling cost to the purchaser, or replace the product at a handling cost to the purchaser.

This guarantee covers the following products (all sizes of product included):

  • Ergo Deluxe Memory Foam Pillow’s

Included, the cover for the product is guaranteed for five (5) years from the date of purchase against faults in material or workmanship. If Parkway Health replaces the cover for the product, Parkway Health will replace it with the current style of cover available, which may be a different cover or material than the original cover.

If the product or cover is physically abused, damaged, burned, cut or torn, this guarantee will be void.

This guarantee is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from Parkway Health or an authorized retailer of Parkway Health. If purchaser is not the original purchaser of this product, he/she takes it as is and with all faults. If the purchase of this product was not directly from Parkway Health, proof of purchase will be required to demonstrate that purchaser is the original purchaser and eligible to make a valid claim under this guarantee.

In the event a guarantee claim is filed and a guarantee replacement is deemed necessary, the purchaser will be required to surrender the original product to Parkway Health prior to the replacement. Parkway Health will replace the original product with a new product of the same. In the event that that product size is no longer available Parkway Health will replace the product with one of similar value.

You may contact the Parkway Health Customer Service Department by emailing returns@parkwayhealth.ca for additional questions and answers.

This guarantee gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from country to country.

PLEASE RETAIN YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST 7 YEARS FROM THE DATE OF PURCHASE.

 

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5 Year Limited Protection Guarantee

 

Health Guard Premium

Pillow Protectors

Parkway Health Inc. guarantees that we will, at parkway Health’s option, replace or repair purchaser's product if it is defective due to faulty workmanship or materials, subject to the limitations described in this guarantee.

This guarantee covers:

  • any physical flaw in the product that causes the material to split or crack despite normal usage and proper handling; and
  • deterioration of the cell-structure of the material that causes the product to not return to its original shape.

During the five (5) years of this guarantee, Parkway Health will at its option, repair the product at a handling cost to purchaser, or replace the product at a handling cost to the purchaser.

This guarantee covers the following products (all sizes of product included):

  • Health Guard Premium Pillow Protectors

The product is guaranteed for five (5) years from the date of purchase against faults in material or workmanship. If Parkway Health replaces the product, Parkway Health will replace it with the current style of the product available, which may have a different, feel, quality or texture. The replacement product may contain different material not found in the original product.

If the product is physically abused, damaged, burned, cut or torn, this guarantee will be void.

This guarantee is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from Parkway Health or an authorized retailer of Parkway Health. If purchaser is not the original purchaser of this product, he/she takes it as is and with all faults. If the purchase of this product was not directly from Parkway Health, proof of purchase will be required to demonstrate that purchaser is the original purchaser and eligible to make a valid claim under this guarantee.

In the event a guarantee claim is filed and a guarantee replacement is deemed necessary, the purchaser will be required to surrender the original product to Parkway Health prior to the replacement. Parkway Health will replace the original product with a new product of the same. In the event that that product size is no longer available Parkway Health will replace the product with one of similar value.

You may contact the Parkway Health Customer Service Department by emailing returns@parkwayhealth.ca for additional questions and answers.

This guarantee gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from country to country.

PLEASE RETAIN YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST 5 YEARS FROM THE DATE OF PURCHASE.

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5 Year Limited Protection Guarantee

Health Guard Premium

Mattress Protectors

Parkway Health Inc. guarantees that we will, at parkway Health’s option, replace or repair purchaser's product if it is defective due to faulty workmanship or materials, subject to the limitations described in this guarantee.

This guarantee covers:

  • any physical flaw in the product that causes the material to split or crack despite normal usage and proper handling; and
  • deterioration of the cell-structure of the material that causes the product to not return to its original shape.

During the five (5) years of this guarantee, Parkway Health will at its option, repair the product at a handling cost to purchaser, or replace the product at a handling cost to the purchaser.

This guarantee covers the following products (all sizes of product included):

  • Health Guard Premium Mattress Protectors

The product is guaranteed for five (5) years from the date of purchase against faults in material or workmanship. If Parkway Health replaces the product, Parkway Health will replace it with the current style of the product available, which may have a different, feel, quality or texture. The replacement product may contain different material not found in the original product.

If the product is physically abused, damaged, burned, cut or torn, this guarantee will be void.

This guarantee is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from Parkway Health or an authorized retailer of Parkway Health. If purchaser is not the original purchaser of this product, he/she takes it as is and with all faults. If the purchase of this product was not directly from Parkway Health, proof of purchase will be required to demonstrate that purchaser is the original purchaser and eligible to make a valid claim under this guarantee.

In the event a guarantee claim is filed and a guarantee replacement is deemed necessary, the purchaser will be required to surrender the original product to Parkway Health prior to the replacement. Parkway Health will replace the original product with a new product of the same. In the event that that product size is no longer available Parkway Health will replace the product with one of similar value.

You may contact the Parkway Health Customer Service Department by emailing returns@parkwayhealth.ca for additional questions and answers.

This guarantee gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from country to country.

PLEASE RETAIN YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST 5 YEARS FROM THE DATE OF PURCHASE.

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Parkway Health Inc.

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